Wont let me access my camera LIVE

Good day,
I am out of the country. I am in Jamaica and I am trying to access my camera in The Bahamas. It will not show me anything LIVE but I can access other features such as shopping. I cannot even see the images of the motion pictures. Is there anything I can do as my WIFI speed is fast so there shouldn’t be a problem.

Please seek assistance from our customer service through the online chat on our app or by sending an email to support@netvue.com, and provide more information. We will do our best to resolve your issue as soon as possible. We apologize for any inconvenience caused.