When traveling out of state we do not receive alerts of motions detection. How do we fix this. The purpose of having this security device is to monitor our home. Need help.

When traveling out of state we do not receive alerts of motions detection. How do we fix this. The purpose of having this security device is to monitor our home. Need help.

Hi,

Thanks for sharing this!

Could you make sure that you turn on the motion detection, and set the sensitivity? If do, could you send your device ID so we can check it for you?
If your camera is Sentry Plus or Vigil Plus, please follow the pictures below:


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If your camera is indoor camera:
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Kind regards,
Halfreya@Netvue