Vigil pro & NI 1901 connection issues

Discussion & Troubleshooting
#1

I taken a video of setup

They will not allow me to post

I have 4 cameras that will not connect 2 x NI-1901
2 X Vigil pro

All with same issues plays ding dong then happy music straight away then never connects router show connected

#2

I have one other NI 1901 connect Orb Cam and Indoor cam all working

Is there a max amount of cameras Netvue supports

#3

Hi Sir,

So sorry for the delay in support.

We would recommend you to

  1. Check on your network setting. Please make sure that your network Wi-Fi is 2.4G rather than 5G. This might be the main issue that your device is not able to get connected to.
  2. After checking, if your device is still having a hard time getting online. We would highly recommend you to get in touch with our customer support team for further solutions. You could reach them via support@netuve.com or instant message them on netvue.com.

Hope this helps.

Best,
Netvue Marketing Team