Video problems?

Has anyone else experienced video problems since Sunday? I receive notifications, but the videos either do not play or they are random lengths of time - 1 second, 9 seconds, 16 seconds, etc.

Please seek assistance from our customer service through the online chat on our app or by sending an email to, and provide more information. We will do our best to resolve your issue as soon as possible. We apologize for any inconvenience caused.


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