Video list error

Anyone know what this means? I get this when clicking on the SD card, tried a new one in but no difference, the msg I get is ‘video list error’ Reconnect. This is on the Virgil Plus battery camera

Hi friend,

Thank you for sharing!

Could you send us your device ID so we could report to engineers see what is going on. Thank you!

Kind regards,
Halfreya@Netvue

1 Like

I get this also with the same camera, did you find out what it means!?

Hi,

Thanks for getting back to me!

Did you mean you cannot check continuous recording video?

Kind regards,
Halfreya@Netvue

Yes , my notifications just give me 3 stills
Edward

Hi,

Thanks for getting back to me!

If you mean you could not check continuous recording video, it’s because battery camera do not support continuous recording.
If not, could you screenshot your problem about ‘video list error’ to me so we could check it for you?
Also, did you update your app to latest version?

Kind regards,
Halfreya@Netvue

Does it not support video recording even with a sd card in?

Hi,

Thanks for getting back to me!

You can receive short video notification when camera detect motion.
If you have any other questions please let me know.

Kind regards,
Halfreya@Netvue