Video length cut short

Today all of a sudden the recorded videos are only 1 or 2 seconds instead of the usual 20 seconds.

1 Like

I am having the same issue as well as videos not downloaded after I get a notification. I did check my signal strength and it shows as strong.

Mine has sorted itself out but would like to know what caused it.

I had the same issue yesterday, however today it’s fine. Including the videos from yesterday. No idea, must have been a wifi issue.

Please contact our customer service by live chat or email in Netvue APP, our agent will help you to address the issue.