Sound not recording

I’m not hearing any sound with the videos. I used to hear background noise or the sound of the bird feet on the bird seed but now there is no sound at all.

I am having the same problem. I know the microphone works because when I talk through my phone to the app, my voice can be heard and I can hear others who are at the feeder. But, when I replay video notifications, bird sounds are inaudible and my own voice (as a test) is barely audible and my words are broken up/skipped over.

Sorry for the late reply.
Please try to reset your camera by pushing the reboot hole next to the power button, If nothing works, please find our customer service via live chat or email in Netvue APP, or you can directly send an email to, our agent will help you to address the issue.