Solar panel not holding charge

We have a new Netvue lite. It has been up for 10 days with the solar panel. The battery was at about 10% today. We have now plugged it in to charge. We have had only cloudy days since we installed it. Would over 100 squirrel visits a day affect it? They, of course, love the hot bird seed! Also, where is the waterproof cap. Thanks so much for your help.

My solar lite won’t charge the camera. Please let me know if you’ve learned how to solve the problem.

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There are 2 situations related to the charging problem, troubleshooting is below:
A. Camera works with the wall charger but no solar panel:
Please confirm whether the solar panel is well connected and can receive sufficient sunlight, and make sure the temperature range of the camera when charging is 0~40°. If it does not work, please use a wall charger to charge the camera first, then connect it to the solar panel after fully charging and continue to observe. We will replace the solar panel for you if nothing works.

B. Camera does not charge with a wall charger:

  1. If the Type-C port on the back cannot be charged, connect the camera’s top USB port directly to a wall charger and check if it can be charged normally.
  2. Please make sure the specification of the charger is 5V/1.5A or above, try to use another charger or cable.
  3. Pay attention to the status of the indicator light during charging. The status of the charging indicator light should be a constant yellow light, it will turn green when fully charged.
    If the indicator light is not on when charging, please push the P button next to the power button and pay attention to the camera’s status. If it can be restarted normally, charge the camera after restarting.
    If nothing works, please send an email to support with your order information and shipping address, we will replace the camera for you as soon as possible