Shared birdfy account doesn't show feed

I just added my husband’s phone to my birdfy account. He is getting notifications and my phone shows his is shared, but he is not getting any feed.

Hi,
Sorry for the late reply.

Please find our customer service via live chat or email in Netvue APP, or you can directly send an email to support@netvue.com, our agent will help you to address the issue.
Netvue