Set up of new camera/update firmware

I have been trying to set up my new camera and, although I went through all the steps and had positive sounds, I got no picture at all. I then saw that there were firmware updates needed - from 1608 to 1678. Have been trying to get these installed all day, but just get a spinning circle. Have re-set the device, closed and re-opened the app but nothig works. HELP!

Hi friend,

Could you let me know which camera you have and please send your device ID to me. Thank you!
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Kind regards,
Halfreya@Netvue