Sentry Pro not working with Alexa?

I have the Sentry Pro camera and firmware 1637. Suddenly I can no longer display it with Alexa Show 10 “waiting for Netvue” and then “… the camera does not react!”. Everything is ok on the android app and the other 7 cameras also work perfectly with Alexa.
What can I do?

Hi Reinhart,

Thanks for sharing your question.

How is your device working at this moment?

Please get in touch with our customer support team for further assistance via or instant message them on

Hope this helps.

Netvue Marketing Team

I have received an update of the firmware 1643 and since then the Sentry Pro has been working perfectly again with the Echo Show 10! Thanks for the support!

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