Sentry 2 not connect app

it plays dig dong then happy music but app says not connected when you check router it shows as connected but app dose not
Please, help with this

Hi friend,

Thanks for getting in touch.

We will have our customer support team reach out to you soon for further solutions. In the meantime, please feel free to reach out to them via support@netvue.com or instant message them on netvue.com.

Hope this helps.

Best,
Netvue Marketing Team