Revert Firmware Update

Hi all,
some week ago I did the firmware update of my Vigil Cam (Device ID: 2041511041702823) to the version 1654.
Since that day, I have encountered some issues like unusual reboots and fake alarm alerts.
I would like to perform a downgrade back to my previous firmware version, is there a way to do it by my self?

Hi friend,

Thanks for sharing your issue.

Unfortunately, there is no solution on downgrade after firmware upgrade. In this case, we would recommend you to get in touch with our customer support team for further solutions.

You could contact them via or instant message them on

Hope this helps.

Netvue Marketing Team