problem with camera images

hi it’s been two days since I have accessed the 6 cameras from the app on my iphone but the image does not connect, it keeps turning the wheel. the cameras are online the motion warning frames of see I can enter the settings, then the cameras are online, the videos tell me that it is to format the sd but it does not say mount failed. This problem is on all six. Do we have problems on your part? how can i solve? last thing already done restarting all. Thanks

Hi,

Thanks for your question.

Could you please provide us some images or videos about your device situation such as screenshots or screen recording to hi@netvue.com so we could better assist you on your device situation? That would be very helpful if you could also provide your full device ID.

Thanks!
Netvue Marketing Team