Poor customer support

I was told by support to return a faulty camera 2 Weeks ago. They told me they would send me a replacement camera. I still have not received the new camera. I have live chatted, emailed and even tried to call. No one responds or they tell me someone will get back to me in 24 hours. Never happens. Now I am out the money I spent on the camera. Anyone else have issues like this??

1 Like

Hi friend,

We apologize for the unexpected experience that happened.

We have forwarded your request to our customer support team and they will be reaching out to you pretty soon to help you with the next step. We appreciate your patience. Please feel free to let us know if you have any further questions.

Best,
Netvue Marketing Team

I am having the same problem with customer service. I have emailed numerous times about replacing the 2 orb cams I purchased in March. Both of the usb ports are so loose that I cannot use the cameras. Maybe they will see this and contact me.

Why are any of us surprised by terrible quality and terrible customer service when we chose a no name brand.

We got exactly what we paid for, the cheapest possible option. :woman_shrugging:t3:

Their quality and "customer service " (lol) naturally, will also be the cheapest possible.

Yes I sent mine in and can’t get Linda to respond at all

Yes I’m not getting no reply either camera is faulty been told not to use it and dispose of it and a new one would be sent within 15 days that was 20 September and still not received it so I’ve no camera and no reply no matter how many times I message it’s ridiculous customer service

Hi Friends,

So sorry for the late response. And thanks for sharing your feedback.

We will forward your request to our customer support team and let them follow up with you as soon as possible. If you still didn’t get a response on time, please feel free to pin us here or get in touch via hi@netvue.com.

Hope this helps.

Best,
Netvue Marketing Team