Poor customer support

I was told by support to return a faulty camera 2 Weeks ago. They told me they would send me a replacement camera. I still have not received the new camera. I have live chatted, emailed and even tried to call. No one responds or they tell me someone will get back to me in 24 hours. Never happens. Now I am out the money I spent on the camera. Anyone else have issues like this??

Hi friend,

We apologize for the unexpected experience that happened.

We have forwarded your request to our customer support team and they will be reaching out to you pretty soon to help you with the next step. We appreciate your patience. Please feel free to let us know if you have any further questions.

Best,
Netvue Marketing Team