Play videos after loading

New Birdfy feeder installed yesterday. When I try and play recorded videos, some of them will just sit there with a 3/4 pie timer. It will flash Play video after loading. Not all videos do this, but some do. Strong WiFi signal. Super fast internet service. I also have a 32gb memory card.

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Sorry, no solution, but I’m having the same issue. Wifi is medium strength, no SD card. I’ve tried clearing my cache, logging out and back in, as well as made sure my device is up-to-date

I’ve even tried this on both the NetVue and Vuebell apps.

Same. Some play, some don’t. Very random. I tried the same fixes, none worked. It was working fine.

Same issue since I upgrated the firmware to version 0.14.0

Same here. Seems to have started after last firmware upgrade.

Same problem here. Started after the firmware update.

Chat help had me uninstall app and reinstall older version. I don’t think that will work because Android will force newer version update.

I have the same problem. More than half the videos won’t load. This is frustrating and takes the joy out of the whole experience. This was too much money for it not to work properly. Im regretting this purchase.

Hi, there,
Sorry for the inconvenience brought.
We have released a new APP version to fix this problem, and the new APP version will be online within this week.
Also you could download the New APP here:


I noticed an update was pushed out for the Netvue app last week. Looks like that fixed the problem. Haven’t seen any 3/4 pie loading. Videos load and play now.

Same with mine - just noticed it on Thursday :woman_shrugging: hoping someone from TECH SUPPORT will respond for all of us :wink:

Hi, there,
Sorry for the inconvenience brought.
We have released a new APP version to fix this problem, please go to Google Play to download the newest APP.
Also, you could download the New APP here:


My app is up to date and I’m still having this issue. I have 2 cameras and only happening on the one installed last week.

I’m having the exact same problem on the iPhone. Videos will play after restarting Birdfy, but they stop after a while. This is a brand new unit with the latest firmware. When will we see a fix?

I just downloaded the new app and still having problems. I get the notification but when i try to watch it it says download incomplete or download failed. Also why is the time off so much?

Please contact our customer service by live chat or email in Netvue APP, our agent will help you to address the issue.