Overall functionality

I apologize if any of my concerns or complaints were addressed in another entry.
I have not been receiving any notifications on 2 different phones. One is Motorola the other is a Google Pixel.
It’s not just that I’m not getting the notifications, it’s not logging people and cars but tracks every piece of dirt that floats by. I have adjusted the sensitivity but this is a newly discovered issue.
I have been paying for continuous monitoring on the cloud and I believe I read it is not supported on my Sentury 3. That is kind of wrong to let me pay for services I can’t actually get.
Also, the cloud shows movement and AI detection events but is not logging any pictures or videos. I have to flip back and forth between my SD card and the cloud to track events.
Why can’t the same tracking marks be on the timeline for the SD card data?
Please help, Emily