Orb pan and tilt not working

My phone will not pan or tilt on the camera. I am the owner of the camera. My partners phone is working, but for some reason mine has not worked for a couple weeks. Tried to contact customer service and was told they didn’t know. It worked well before a couple weeks ago

Hi friend,

So sorry for the late response.

How is your device issue now?

We would recommend you to re-connect to your device and see if it starts to work properly.

Hope this helps.

Best,
Netvue Marketing Team