Orb mini cannot view

I can not view my Orb Mini when I am away from my home wifi. Please explain. I have 2 other earlier model indoor cameras tha I can view without any problem, from 2 states over. Im thinking it has something to do with the 2.4 wifi. I JUST WANT TO BE ABLE TO MAKE SURE MY HOME IS PROTECTED!!!

Hi friend!

Thanks for your feedback.

Our customer support team will reach out soon for further solutions. Please do not hesitate to reach out to them via support@netvue.com or instant message them on netvue.com.

Hope this helps.

Best,
Netvue Marketing Team