Orb Cam stopped working

After a few days of work, the Orb Cam stopped working. The model is NI-3221.

Upon unplugging and plugging back in, all the lights (green, red) come on and stay on indefinitely. Pressing the reset button produces a sound after a few seconds, but nothing changes - the lights stay on and the camera remains unresponsive.

Help!

Many thanks,
Z

Hi, there,
We will replace the camera for you. Kindly check an email from Support@netvue.com

Netvue