Orb cam firmware update problem

My orb cam has been frozen at 50% for days. The camera id is 2042501931209433.
please help

Hi Friend,

Thanks for your question.

Could you please maintain your device in online mode and we will try to send the update request to your device one more time?

Please email our customer support team if you have any further questions related to your product by email support@netvue.com or instant message on netvue.com.

Best,
Netvue Marketing Team

It won’t go into online mode. Keeps telling me it is updating.

It’s now on online don’t know how long it will stay on

Hi,

Thanks for the quick response.

We will only be able to re-send the update request to your device while your device is online. Could you please try to turn it on again?

Best,
Netvue Marketing Team