Orb cam - blank picture

Hey, I’ve had my orb cam for 2 years and recently the picture on the app froze. I moved the camera to another room, reset it using the button on the bottom, checked for updates and reinstalled the app on 2 devices. On my android phone the picture is black, on my ipad it’s just an empty box.

I tried to get help with support but they just tell me the basic troubleshooting (which I’ve tried).

Any ideas? Thanks!