Not working after a week

Installed camera and had been enjoying bird visitors for about a week and then suddenly it stopped. Cannot locate any of the videos in notifications and the camera has disappeared from my account. It shows i have no devices. I have lost all my great video clips. It looks like i have to start over and do a new setup. How can this be? I am so frustrated with this and thinking of returning.

Sorry for the late reply.
Please find our customer service via live chat or email in Netvue APP, or you can directly send an email to, our agent will help you to address the issue.