Not getting push notifications

Let me first say the camera is picking up motion and they are logged correctly if I manually look under events for the camera.

However my phone is not dinging and giving me a push notification when the motion is detected. If I have the app open and am actively doing something in the app and motion is detected then the notification will pop up. If I close out of the app though, a notification will not come through when the motion is detected. It is still detecting the motion and logging it under notifications as I said before. I’m just not getting the notification on my phone.

So if I want notified for motion I need to keep the app open 24/7. Or go into the app and manually look under the cameras notifications… It should be like any other app where if I get a message my phone dings and I open it, I don’t need to leave the messaging app open 24/7 to get a text, why do I need to leave netvue open to get a motion alert???

Also customer service gives me the generic restart
and reinstall everything speech which has got me nowhere. I have confirmed all my settings are good as well. Anyone have this issue?!?!

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Hi friend,

Thanks so much for your feedback.

It is not a common issue so we have forwarded your request to our customer support team and they will be reaching out to you pretty soon for further support.

Hope this helps.

Best,
Netvue Marketing Team

Mine is doing the same thing. I have three cameras installed and only one is having this issue. Was there a solution for this?

Nope. Customer service was “looking into it” and decided to just never respond to me. I got sick of reaching out and getting the same run around every time… Restarting it for the 500th time is obviously not going to fix the problem. eye roll.

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That stinks! This is definitely a really big annoyance that needs to be fixed. I got tired of restarting mine as well… hope they come out with a fix :confused: might not be worth it to keep using these cameras with the issues I’m seeing. Thanks for the quick response though!

Netvue Team, Is there any resolution to this? My camera is doing the same and the restart/reboot solution from customer service is not resolving the issue. All settings are identical to my other two Netvue cameras that are saving notifications in the app. The newest camera purchased about 2 weeks ago is the only one having this issue. All three cameras have been updated to the most recent firmware as well with the newest camera the only one with the issue.

Hi Netvue Friends,

Thanks for all your patience.

Here is an instruction article that we would recommend you to take a look at - https://netvue.zendesk.com/hc/en-us/articles/360000993825-Why-can-t-I-receive-motion-alert-notification-on-my-phone-

If your device is still having this issue, we would recommend you to reach out to our customer support team to get better personalized assistance. You could reach them via support@netvue.com or instant message them on netvue.com.

Hope this helps.

Best,
Netvue Marketing Team