Let me first say the camera is picking up motion and they are logged correctly if I manually look under events for the camera.
However my phone is not dinging and giving me a push notification when the motion is detected. If I have the app open and am actively doing something in the app and motion is detected then the notification will pop up. If I close out of the app though, a notification will not come through when the motion is detected. It is still detecting the motion and logging it under notifications as I said before. I’m just not getting the notification on my phone.
So if I want notified for motion I need to keep the app open 24/7. Or go into the app and manually look under the cameras notifications… It should be like any other app where if I get a message my phone dings and I open it, I don’t need to leave the messaging app open 24/7 to get a text, why do I need to leave netvue open to get a motion alert???
Also customer service gives me the generic restart
and reinstall everything speech which has got me nowhere. I have confirmed all my settings are good as well. Anyone have this issue?!?!