No signal and sound on my phone when detection

hello, i have 3 cameras, 1 outdoor, 2 indoor. the human detection alert activated but, if somebody come in my garden or my home, i don"t have any alert on my iphone… any solution please?
good day to all

Hi Friend,

There are many reasons for the issue in your description. Please read the following articles to find out which situation fits with yours. And feel free to email us at support@netvue.com for urgent issues.

  1. Montion detection are picking up cars - https://netvue.zendesk.com/hc/en-us/articles/360000322197-Montion-detection-are-picking-up-cars
  2. How to set motion detection? - https://netvue.zendesk.com/hc/en-us/articles/360001306665-How-to-set-motion-detection-
  3. What’s Human Detection (features, plans & price)? - https://netvue.zendesk.com/hc/en-us/articles/360006607577-What-s-Human-Detection-features-plans-price-
  4. Why can’t I receive motion alert notification on my phone? - https://netvue.zendesk.com/hc/en-us/articles/360000993825-Why-can-t-I-receive-motion-alert-notification-on-my-phone-

Hope this will be helpful for you!

Thanks for your kindly support. Hope you are having a great day.

Best regards,
Netvue