No Live view or events on netvue website

Hi, I’m having a problem viewing my netvue camera live view on the website ( It works fine on cellular and wifi to my phone but when I go to the website and press play it goes up to 60% (circling ring of doom) then that stops and just a blank rectangle with the play button. Am I wrong to expect to be able to see the live view of my camera(s) on web page? Also nothing shows on the events tab (I have event video recording basic subscription).


Thank you for reaching out to us. If you need any assistance, our customer service team is available to help you via live chat or email through our app. Alternatively, you can send an email directly to Our dedicated agent will promptly assist you in resolving the issue.

We value your support and look forward to resolving your concern.

Best regards,
Netvue Team

Hi, did you get to the bottom of this?
I cant see any live view events or any recordings via the website. Although i can in the app.

Many thanks

No, nothing, no help, nowhere to ask, a bit dissapointed to be honest :(.

Oh that isnt great. Sorry to hear this.


We sincerely apologize for the inconvenience caused.

If you haven’t already done so, we recommend reaching out to our customer service team for assistance. To better assist you, could you please provide us with your email address? Alternatively, you can also provide us with the device IDs that are experiencing difficulties with viewing on our website.

Rest assured that we will prioritize resolving the issue and provide you with the necessary support until it is fixed.

Thank you for your understanding and cooperation.

Best regards,