No cloud playback

My SD cards would not format anymore so I opted to buy the cloud service. Nothing is being marked for motion and there is no playback at all.

Hi friend,

Thanks for sharing your feedback.

We have checked for you. In your account, you ordered the Event Video Recording plan, which is a subscription for your device to record motions as videos and store them for you in the Netvue cloud. Different from Continuous Video Recording - a plan records everything 24/7 for you and store it in the Netvue cloud as videos for you to playback.

It seems like you have ordered a plan that is not what you are looking for. If you would like to keep this plan, please order the new one here - Continuous Recording. Continuous Protecting. 24/7 | Netvue CVR – netvue. If you are interested in learning about refund solutions, please get in touch with our customer support team for further information. You can contact them via or instant message them on

Hope this helps.

Netvue Marketing Team