New Vigil Plus not recording video

This is my second Vigil Plus, the first one records in video and the second one that was just installed doesn’t record in video
but takes photos of the movement.
How do I get it to record video like my other Vigil Plus?

Hi friend,

Thanks for getting in touch.

We have noticed that in your Netvue account, you have the Event Video Recording Plan activated only for 2 devices. Vigil Plus will only be able to record video with the Event Video Recording Plan. Please check if you have the new Vigil Plus setup with the EVR?

Hope this makes more sense.

Best,
Netvue Marketing Team