Like many people here I’m very frustrated with these camera’s
I have 3 of them, 2 were outside for 6 months, so I opened the 3rd one
None of them will recognize a SD card
I’ve bought 3 brand new sandisk cards, with all the specs that they suggest and formatted them
It’s ridiculous, and starting to believe it’s a scam to get you to join there cloud service
On top of it, the newest one I just opened, is recognized by the app, but I keep trying to turn on motion detection (setting the schedule, area, etc) and when I try to save, it will not save
And this is after I signed up for the cloud service to take a test drive
I have a master’s degree in computer science, developed software for 35 years, and have much experience developing websites, phone apps, databases, etc
Sometimes the camera cannot recognize the SD card, please cut off the camera power, re-insert the SD card. Then reconnect the camera power, it can be fixed by restart your camera.
Also, about your motion detection cannot save, please format your SD card and then try it again. If it still does not work, please let us know and send your device number to us, we will let our engineers check it for you.
The SD card is not being recognized, I have tried several times to format, reinsert, power cycle, reinsert…I have also tried multiple SD cards
Motion Alerts (general settings) are turned on but notifications are not being sent, also when I select the device to see the motion history, there is nothing there. Notifications for Netvue are turned on in my phone settings. This should work regardless of the SD card issue
When I select the device and go into “motion detection” (i.e. not “general settings”) I turn on motion detection, and add a motion time setting and hit save, the settings are not saved. As soon as I save the time setting, the busy wheel spins for a bit but is does not save the time setting (it then turns off motion detection altogether
Have you tried to use App to format the SD card? After u insert the card and reboot camera, check Settings → General Setting → Micro SD Card. If the status is “need format”, tap “format card” and wait for a while until complete.
I’ve checked the settings of device 2041504421717219. The Motion Detection is turned off now. Note that Motion Alerts settings will only affect the behavior of notification after motion detected. If no motion detected, there should be no notification no matter how Motion Alerts configured. Seems the root cause is issue 3.