Netvue orb cam going offline frequently

For the past 5 days, my Netvue orb cam frequently disconnects itself from wifi even tho I have a very strong wifi signal. When I try to reconnect it, it is unable to do so. Sometimes it’ll even play the cheerful music as if it reconnected successfully, but it still does not work. I’ve had my camera for years and never has this bad of an issue. I always use 2.4 wifi.

Hi Friend,

Thanks for your feedback.

Could you please provide your personal information and device information such as your device full ID and your contact email information to hi@netvue.com so we could better help you to solve your device issue?

Thanks for your patience and kind support.

Best regards,
Netvue