Netvue Belle permanently stuck with Netvue X on

Netvue Belle is permanently stuck with Netvue X (AI assistant) on.
This is causing the door bell notification to not come to my phone.
Please can a firmware update be done to fix this.
Currently on firmware 1634

Hi friend,

Thanks for your question.

Could you please let us know further information on what has been happening with your device via so we could help you to check on your device?

Netvue Marketing Team

Already done this and waiting for your engineering team to fix this fault!
Taking a very long time!

Fixed now, thanks for updating to 1646.
All issues now resolved.

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