Motion detection 24 May 2023

Is this still NOT working? What are we paying for?

Sorry for the late reply.
Are you referring to the motion detection feature not working on battery camera?
Please find our customer service via live chat or email in Netvue APP, or you can directly send an email to, our agent will help you to address the issue.

Customer service live chat is useless lately, can’t connect to an agent, then it connects and I type and get an error message. This whole thing has gone downhill since the new app came out. It was great all last year and now I can’t get the notifications setting to stay on. It stinks. Something changed with this product and it’s not good.