Live Stream Error Message

Just connected our new birdfly cam a couple of days ago. Worked great for about 24 hours… now it will not connect to live stream for longer than about a second. “Live Stream Error” keeps showing up. It’s asking to upload a player log but I’m not sure where that is located.

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Hi, there,
Sorry for the late reply.
Please turn off the camera by pressing the power button for 3 seconds and then turn it on again . The camera will reconnect automatically. If it does not work, try to push the reboot hole next to the power button with a pin to hard reset your camera
Netvue