Issues connecting to wifi router

I have spent 3 days now trying to connect my orb cam and my new outdoor Virgil to my SKY wifi router. I have split the bands and still am unable to connect. Any suggestions welcomed

Hi b2bym,

Thanks for sharing your question.

For connection issues, the common solution is to check your Wi-Fi setting. Netvue product only supports 2.4G Wi-Fi rather than 5G Wi-Fi. Please double-check to make sure it is a 2.4G network.

If you still encounter the same issue after checking, we would recommend you to get in touch with our customer support team for further solutions. Please email or instant message them on

Hope this helps.

Netvue Marketing Team