I share Bird Camera

How do I stop someone from using my bird cam that I shared a QR with?

Hi, there,
Please go to the camera’s setting in APP, find Share, and then long press the device information you shared. The device you shared will be removed.
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No. This unfortunately does not work.

Hi there.
On my iPhone app - if I go into the sharing screen , then under where it says Shared to:
netvue_ xXxxxXxxxxx (random letters/number) — swipe left on that and then a red Delete button pops up … so then I would click that. (I haven’t clicked on the Delete button).
Did you get the Delete button and press it – if so but it didn’t work - let me know and I will press it on mine to see if it works there.
Hopefully your App is the latest version. (although I’m sorry I couldn’t find how to check which version - my iPhone is set to update all apps automatically or at least seems to do it that way).
Hope that helps - let me know if you want me to delete my share to check if it works as I am sure I can re-add it.
G

Hi. I pressed as indicated and swiped with no reaction

OK … you shouldn’t need to ‘press’ - just swipe it to the left … and then the Delete button popped up ready to be clicked on.
Are you using on iOS or Android? (maybe it’s different on Android) …
My only other suggestion would be to delete / remove the camera from your account and then re-add it (might work - but not sure if it would keep the share or not)… Sorry that’s all I can think of to try otherwise.
G

Hi again. I deleted last Friday and reloaded the app. I can’t swipe or press hold. There is no pop up/ delete button.I am IOS. Thanks. I am waiting to here back from Netvue.

Hi again. Sorry to hear that didn’t work … have you tried the support / Live Chat within the App?
If you click on the bottom right (person icon) – then Support → there are a few options that way including Live Chat.
I t
I just tried it and I was number 1 in the queue and had a response within a minute :wink: maybe try that – it even asks you which device you want help with before starting the chat so all the code bits are probably sent so you don’t need to copy them hopefully :slight_smile: I’d give that a go :wink:
Best of luck :slight_smile:

That is a good idea. I have been trying to resolve this issue for quite some time now. Unfortunately, the time I needed has passed. I am a biology teacher and my trouble shooting days have come to a close for extra curriculum.
Thanks for responding. I do appreciate it.

You’re welcome :slight_smile: Hope you get it sorted when you get time in the future :slight_smile:
Best wishes :slight_smile:

Hi, there,
Sorry for the late reply.
Would you mind sending me a short video of how you did? Sorry, we haven’t met this issue yet, I am afraid I need to forward your video to our engineer.

Netvue

Bonjour
En changeant juste votre mot de passe
Cordialement