Human not showing on mini cam

Why cant i record humans on my camera

Hi, Stella,
Are you referring to the motion events does not record humans? Please note that there is a 5 minutes cool-down time between 2 events. If a person passes by during the cool-down time, the camera won’t detect it and send you a notification.
But I checked that you subscribed to the basic event recording service, and the cool-down time can be changed to 3 minutes.

Netvue