History playback

When I check my timeline, I can see where there has been motion detected. But the playback only plays the most recent event. I have clicked on the event in the time line, but it doesn’t play. I also tried entering the specific time I’m interested in in the “select time” section, but it still did not work. What am I doing wrong?

Sorry for the late reply.
For the purpose of power saving and some technical limitations, our battery-powered camera does not support continuous recording. It will only activate the camera to record when an event is detected.


I understand that, but I cannot access recordings of any event besides the most recent. So I cannot “rewind” back to a an event that shows up on the timeline as having occurred an hour previously, for example.

Please seek assistance from our customer service through the online chat on our app or by sending an email to support@netvue.com, and provide more information. We will do our best to resolve your issue as soon as possible.
We apologize for any inconvenience caused.