Firmware wont update

Please help! My firmware wouldnt update outside, so i brought the feeder inside, plugged in to wall outlet to charge overnight, and it still wont update. It keeps saying it doesnt have enough power, but alternates between saying that and that the camera is offline. Please help!!

Sorry for the inconvenience brought.
Please send the order information and your shipping address including your name and phone number to, we will replace the camera for you.