Firmware update stucks at 0%

Hi, my device is 6516491511206306 and it stucks at 0% on firmware update for v1634.
Please can you unlock it?
Thanks

1 Like

I have the same issue. Device ID: 6516493031201271

Thanks

I have the same issue. Device 6916492411904128

Hi friend,

Thanks for sharing your question.

We have re-sent the upgrade request to your device. Could you please try again?

Please feel free to let us know if you have any further questions.

Best,
Netvue Marketing Team

Hi Jawi,

Thanks for posting your question.

Could you please make sure your device is in online mode and we will help to resend the upgrade request to your device?

Hope this helps.

Best,
Netvue Marketing Team

Still will not upgrade to the latest firmware