Firmware Update Problem

Hi Netvue,

I have 4 x Netvue Home Cams all running firmware version 1568. What’s strange is that only 1 out of the 4 prompts for a firmware update to 1575. However, when I confirm the firmware update, it’s stuck at 0% and never moves forward.

Questions are:

  1. How do I fix the firmware update stuck at 0%?
  2. Why are the other 3 x Home Cams not detecting a firmware update?

Thanks.

Hi,

Thanks for providing feedback.

Could you please provide your full device ID of your 4 Home Cams? That would be very helpful if you could identify each device firmware situation so we could help you check on them.

Best regards,
Netvue

Thanks for the reply. Device IDs are:

  1. 6916492411904743 (this is the one detecting a firmware upgrade)
  2. 2314474951501385
  3. 2314481221502488
  4. 2314481221502081

Hi Netvue,

Only one home cam stuck at 0% when updating firmware. Please help.

2314481221502488

Thanks.

Hi Friend,

We have resent the test invite for you. Could you please try again and see if everything starts to work?

Best Regards,
Netvue

Hi Netvue,

All home Cams are updated to 1575 now. Thanks for all the help. :relaxed:

That’s awesome. Thanks so much for your patience and kind support.

Bonjour, j’ai 3 Caméra extérieures identiques , une seule a le firmware 1577, les deux autres ont le 1575 et ne trouvent pas de mise à jour.
En 1575 : 2034493011701793 et
2034493921711185
En 1577: 2041503111708428
Pouvez vous m’aider à les mettre à jour.
Merci