Firmware frozen at 70%

Hi,

I’m trying to update firmware from 1575 to 1606 but it froze at 70% I tried resetting the cam but with no success.

Model : orb Cam
Device ID: 6516491731202605
Current firmware : 1575
Wifi : 2.4ghz

Thanks.

Hi friend,

Thanks for posting the question and providing great details.

Please make and maintain your device as online mode so we could re-send the upgrade to your device.

Hope this helps.

Best,
Netvue Marketing Team

Hi,

Thank you for your reply , the device is online.

Hi,

We have re-sent the upgrade request to your device. Please try again and see if it works with the firmware upgrade.

Hope this helps.

Best,
Netvue Marketing Team

Hi,

I tried updating the firmware but it still stuck at 70%

Please can you try sending the firmware request one more time

Thank you

Hi Friend,

Thanks for your updates.

We have re-sent the upgrade to your device. Please try and see if it starts to work.

If your device still won’t work, we would recommend you to reach out to our customer support team. You could reach them via support@netvue.com or instant message them on netvue.com.

Hope this helps.

Best,
Netvue Marketing Team