Error message after adding vigil plus camera

Good Afternoon,
I added a Vigil plus to my iphone netview app and everytime i go to view the camera i get this message:

Can not refresh addx deviecs . Code:-9999 msg : system error

The camera is working fine. Just constant error message every time I open it.

Hi friend,

Thanks so much for your question.

We would recommend you upgrade your app to the latest version and see if it starts to work properly. If not, please feel free to let us know your device ID and your app version. Our Product Team will help you to check on this.

Hope this helps.

Netvue Marketing Team

I get the same addx error with code 1001. Checked and my app is up to date. Any advice?camera details in pic

Same problem here.