Connexion to wifi OK but no image

Hi,
I have a Vigil Cam, I managed to connect the cam to the WIFI at 2.4MHz. In the settings I checked the wifi connection and I get 96%. She is well seen online. However, I have no image on the camera.
I checked the settings of my NETGEAR, it sees the device in 192.168.1.3 and the MAC address is correct.
I do not know what to do, I deleted and added the cam couple of times, without conclusive result …
Thanks for your help,
Regards,
Julien

Other related question: is there a port configuration to open on the server?
THX,
BR,
Julien

Hi Julien515,

Thanks for your feedback.

Could you please provide your full device ID so we could help you to check on your device?

Best,
Netvue Marketing Team