Clock & date plus netvue sign

Can you update me to why you changed the clock & date to a black background …

Hi friend,

Please update your Netvue app to 5.21.1 to solve this issue.

Best,
Netvue Marketing Team

I have updated the cameras and the app and still have a black box around the date and Netvue logo. Is there a way to turn that off? It’s very annoying and blocks part of the camera.

Hi friend,

Thanks so much for your update.

This should no longer be an issue at this moment. Could you please check your app version and see if it is 5.21.1 to see if the issue is still happening?

Hope this helps.

Best,
Netvue Marketing Team

As stated … I’ve updated both the app and the camera and still have the issue. I even deleted the app and downloaded it fresh from the App Store.

And the black box around timestamp and Netvue logo also shows on the desktop version.

Hi friend,

This issue will be solved soon.

It is under the internal test currently. We will be releasing the latest firmware pretty soon, probably in the next week or 2 weeks.

We apologize for the unexpected experience.

Hope this helps.

Best,
Netvue Marketing Team

Hi
The issue now resolved :+1::clap:t2:
Thanks

Bryan’s I phone

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