Anyone having trouble with recharging their Birdfy? I’ve tried everything. Im usung the usb-c cable that it came with.
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Yes!
I’ve tried different cables and chargers, (all known to be good).
I’ve reached out to netvue and have had sporadic replies. They suggested I reset the camera through the little hole on top. Did that, no help.
They suggested I try using amicro usb cable in the charge port on top of the camera. Tried that too, no help. I can’t get it to charge above 79%. I’m ready to call it quits as no real good support nor acknowledgement that the battery is faulty.
Good Luck!
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Good morning! I’m having the same issue. Does anyone know if there is a warranty?
We’ve been able to charge, but battery only lasts about a week. Is that common?
Same issue, here. Christmas gift, lasted almost 3 weeks. Now won’t charge above 6%.
Same issue with charging the camera. Will not charge through either charging port. The cameras are supposed to have a two year warranty. I’ve been in contact with support and just sent the camera back for replacement or repair.
Great…this gives me something to look forward to after weeks of trouble with the app, a broken strap after a week’s use and a non-existent customer support…I feel bad for my children who went together with their hard earned money to buy this gift for me for Christmas. Which I haven’t been able to enjoy….because, THEY FAIL TO TELL YOU, the battery Birdfy can’t subscribe to the AI…I couldn’t bare to tell my kids that…
Mine wouldn’t charge after the initial charge and the replaced the unit after I contacted customer support. Got the new unit in 7 days.
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Mine wouldn’t charge AT ALL after the initial charge. This was a Christmas gift that I really enjoyed… until I tried to recharge it. I tried everything mentioned in the other posts. I’m returning it. We all liked the pictures so much; but, now I’ll have to search for a similar product that is reliable. So disappointed with this. It’s a big ZERO stars in my opinion.
There are 2 situations related to the charging problem, troubleshooting is below:
A. Camera works with the wall charger but no solar panel:
Please confirm whether the solar panel is well connected and can receive sufficient sunlight, and make sure the temperature range of the camera when charging is 0~40°. If it does not work, please use a wall charger to charge the camera first, then connect it to the solar panel after fully charging and continue to observe. We will replace the solar panel for you if nothing works.
B. Camera does not charge with a wall charger:
- If the Type-C port on the back cannot be charged, connect the camera’s top USB port directly to a wall charger and check if it can be charged normally.
- Please make sure the specification of the charger is 5V/1.5A or above, try to use another charger or cable.
- Pay attention to the status of the indicator light during charging. The status of the charging indicator light should be a constant yellow light, it will turn green when fully charged.
If the indicator light is not on when charging, please push the P button next to the power button and pay attention to the camera’s status. If it can be restarted normally, charge the camera after restarting.
If nothing works, please send en email to support@netvue.com with your order information and shipping address, we will send you a new camera.
Netvue
I’ve already sent all of my information, re eipt and serial number to you guys. I’ve been waiting weeks for you to take action.
Sent mine back because of charging issue and was told a replacement would be sent. Still waiting after weeks and no word other than it’s in the works. How hard is it to send out a new unit!
Me too, waiting fir new one. Was told ot shipped. I may file a complaint. This is totally unacceptable.
Are you suppose to have sd card ? Mine is not charging battery ??? Tried everything. So what is my next step for the issue
There are 2 situations related to the charging problem, troubleshooting is below:
A. Camera works with the wall charger but no solar panel:
Please confirm whether the solar panel is well connected and can receive sufficient sunlight, and make sure the temperature range of the camera when charging is 0~40°. If it does not work, please use a wall charger to charge the camera first, then connect it to the solar panel after fully charging and continue to observe. We will replace the solar panel for you if nothing works.
B. Camera does not charge with a wall charger:
- If the Type-C port on the back cannot be charged, connect the camera’s top USB port directly to a wall charger and check if it can be charged normally.
- Please make sure the specification of the charger is 5V/1.5A or above, try to use another charger or cable.
- Pay attention to the status of the indicator light during charging. The status of the charging indicator light should be a constant yellow light, it will turn green when fully charged.
If the indicator light is not on when charging, please push the P button next to the power button and pay attention to the camera’s status. If it can be restarted normally, charge the camera after restarting.
If nothing works, please send en email to support@netvue.com with your order information and shipping address, we will send you a new camera.
Netvue
Like others above, I cannot get the unit to recharge. Purchased in late December and it was fine for a few weeks and recharged. Now I cannot get it to charge with USB-C (it stays on orange light and after 20+ hours if I disconnect and try and power on it is dead (no blue light etc). Have tried to charge through the camera’s top USB charger also but that does not do it. I have used the same charger (> 1.5 A) that was used to charge it successfully back in January. Is it possible that they manufactured a number of these with faulty batteries ? Either way, this needs to be fixed/replaced ASAP.
Hi, Peter,
Please send en email to support@netvue.com with your order information and shipping address, we will send you a new camera.
Sorry for the inconvenience brought.
Netvue
Thank you. I will do.
I like a lot of you, received this great Bird Feeder for Christmas. I’ve had so many health issues lately, that I finally got the bird feeder out put together, charged, and hung up and was getting some amazing attention by the birds and the ducks that occasionally fly into our backyard.
The battery died last night. I brought it in the house so I could charge it. It’s been charging for over 9 hours and it is only at 1%. I’ve read a lot of the folks’ issue pertaining to the charging (both, with and without the Solar panel, mine is without). I know it works, I’ve posted photos/videos on the internet and so so many of my friends and family have seen the videos and photos, that a few of them are wanting to obtain one or more themselves. 1% after 9 hours, well, there’s something really wrong. Has anyone gotten the charging issue resolved? 
. Any advice? And has the Support Department gotten back to you with a resolution to this? Any and all help and suggestions greatly appreciated.
I just received my BirdFy feeder with solar PV and it is working fine charging. The HINT I would like to offer is the the C-plug must be inserted very forcefully into the socket to get full contact. Double check this is the case in your situation.