Cannot load the live display

Since few days, I cannot get the live display of my cameras.

  • When connected at home, so on the same Wifi network, it works fine
  • When I’m out, even in a 4G cellular network, it doesn’t work

No recent changes on my Internet configuration, note on the cameras.

Please advise.

I’m talking about Netvue Orbi camera.
The firmware is up to date

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Same exact problem. Everything worked great up until a few weeks ago…now freezes when away from home, whether on 4G or Wi-Fi. Only works on same wifi as the cameras. Video/app freezes as soon as you connect camera.