Cannot load the live display

Discussion & Troubleshooting
1

Hello,
Since few days, I cannot get the live display of my cameras.

  • When connected at home, so on the same Wifi network, it works fine
  • When I’m out, even in a 4G cellular network, it doesn’t work

No recent changes on my Internet configuration, note on the cameras.

Please advise.

I’m talking about Netvue Orbi camera.
The firmware is up to date

1 Like
2

Hello,

Thank you for reaching out to us. Our customer service team is available to help you via live chat or email through our app. Alternatively, you can send an email directly to support@netvue.com. Our dedicated agent will promptly assist you in resolving the issue.

We value your support and look forward to resolving your concern.

Best regards,
Netvue Team

3

Same exact problem. Everything worked great up until a few weeks ago…now freezes when away from home, whether on 4G or Wi-Fi. Only works on same wifi as the cameras. Video/app freezes as soon as you connect camera.