Can t access to cameras far from home

, i m having a big problem: When in LAN i can see my 3 home cameras, but each time i go into my android app, it says that cameras are not connected; i wait a a minute and they re working again.
When i m at home all my cameras are “offline” (of course they re not) and i can t see them
any help?

Why am I not able to use 24-7 recording on my netvue outside camera anymore???

Amy Granados

Hi Nicola,

Thanks for sharing your product issue.

Could you please double-check and make sure your Wi-Fi network is 2.4G Hz?

Netvue Marketing Team

Hi Amy,

We have checked for you. It seems like you have canceled the plan. That is why you are not able to use it anymore.

Hope this helps.

Netvue Marketing Team

yes, it is under 2,4 hz network…your colleague told me it s a prioblem due to some kimnd of offline
connection…but can t get throught it…any advice?