Camera sharing fails

I’ve tried a few times to share my birdify camera. Each time I get a notification that I need to accept the request however the “accept” button doesn’t work. I’ve “clicked” it and it doesn’t respond. But app does show camera is being shared but Shared user can’t see camera. What can be going wrong?

Sorry for the late reply.
Could you please try to install our new App named Netvue Next and check if the issue still exists.
If it does not work, please contact our customer service via live chat or email on APP, they will help you to fix the problem.