Camera connected to WiFi but no visual window


I’ve just purchased a NetVeiw Vigil.

I go through every step of the setting up and I hear the success tones, etc, but it doesn’t transfer to the activated camera screen. Just a green light on the reset button which is attached to the cable.

Could you give me some feedback and advice how to resolve this issue please?

Thanks. :+1:t2:

I am getting the same problem. With one of my cameras

Hi friends!

So sorry for the late response.

Have you had the issue resolved? If not, could you please provide us with some screenshots of this issue?

Another thing is that, if you are looking for faster response, please get in touch with our customer support team via or instant message on

Hope this helps.

Netvue Marketing Team