Camera buffering on Amazon Echo Show

Hey
I’m looking for some help … using Netvue along with echo show 5 as baby monitor and having issues with buffering. Last 2 mins max then says buffering and freezes.

Can you please help?

Hey there, yes I am having the same problem. But this isn’t only on my Echo 5, this is an many Echo 8 as well.
It’s definitely not my Internet as I’ve seen. Different reviews were. The company would say that it’s. The Internet. Between the camera in my. 400 and something dollar. Router. I am getting 98%. 600 + mbps and 30 up internet connection ping is always perfect @ 10 ms My other cams are working fine with this. Echo. So it’s definitely either the skill. From netvue or the server but needs to be fixed

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Is cam wired to router?
Mate who installs seriously expensive cams is impressed with Netvue.
But there are big issues.
Zoom is dire. Recording is very buggy. And the cams need to be cables as 2.4ghz can’t handle the complete details. It required 4.8ghz from the start. These we purchased are just toys really!

Hi Friends!

Thanks for your feedback.

We have made some adjustments in terms of the buffering issue. There should be having some changes at this point. Could you please try again and see if anything changes?

Please feel free to reach out to us for any further questions. We are here to help!

Best regards,
Netvue

Same here on my Echo Show 8.
First it’s buffering for minutes then there ist a massive Delay. Maybe the Amazon servers are the problem. :man_shrugging:t2:
So Netvue doesn’t really work with Alexa.

Just think what you are asking to view on the show devices.
Wifi for camera.
It instantly streaming to netvue.
From netvue to amazon’s server.
From amazon to your device.
Lots of factors involved in this task.

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Other wifi battery operated cams work fine with their companion alexa skill, with just a little bit of buffering from time to time, however, the netvue skill doesn’t just buffer, the screen goes scrambled after a couple of minutes and becomes unviewable. The only way to view is to close it and reopen it again and again which makes it useless. My other camera system I’ve recently been using does not have these issues with their Alexa skill and it is 100% wireless. If Netvue resolves this issue I will buy more cameras, if not, I will be moving onto another system.

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Our team is currently optimizing Alexa playback, and there has been good progress.

Currently Alexa supports two protocols, one is RTSP and the other is WebRTC.
Since RTSP needs to be transferred by the server, and Alexa needs to buffer a large amount of data to play when playing RTSP, this is the reason for Buffering.

We plan to support the WebRTC protocol, which can enable P2P communication between the camera and the Alexa device.

In fact, we have already supported the WebRTC protocol on the Pro series models. Users who have purchased our Pro series products should feel that its Alexa connection speed and stability are better than those of Netvue’s previous products.

Due to hardware performance limitations, many devices cannot run WebRTC stably. We have been working hard to solve this problem in the past few months. We have made a lot of progress and believe that the Buffering problem will be solved soon.